Executive Support
Protecting your time and keeping the administrative details handled.
- Inbox & Email Management
- Calendar & Meeting Scheduling
- Travel Coordination
- Document & File Management
- Executive Research
- Meeting Agendas & Minutes
EXECUTIVE ASSISTANT • OPERATIONS • CUSTOMER SUPPORT
I keep the work moving, the inbox clear, and your customers taken care of.
I help busy founders and executives protect their time, keep operations moving, and make sure customers are taken care of, without constant follow-up.
100%Job Success5.0 ★Client Rating3+Years Experience
Available remotelyWorldwide opportunities
40+Meetings coordinated monthly95%On-time task completion95%+Customer satisfaction5+Time zones supported
ABOUT ME
The person making sure nothing falls through the cracks.
I'm Peace Eno, an Executive Assistant and Operations Support professional who helps founders, executives, and businesses stay focused on the work that requires their attention.
My experience spans executive administration, customer support, project coordination, inbox and calendar management, travel planning, research, and workflow organization.
I've supported executives remotely, coordinated work across multiple time zones, managed high-volume customer communication, and kept projects, meetings, documents, and follow-ups on track.
Great support is about understanding what needs to happen next, taking ownership, and giving the person I support one less thing to worry about.
WHAT I TAKE OFF YOUR PLATE
One support partner.
Three sides of the business covered.
Operations Support
Keeping projects, people, and processes moving without constant supervision.
- Project Coordination
- Task & Deadline Tracking
- Team Follow-ups
- Workflow Organization
- Zapier Automation
- Data & Reporting
Customer Support
Fast, thoughtful communication that protects the customer relationship.
- Email & Live Chat Support
- CRM & Ticket Management
- Returns & Refunds
- Complaint Resolution
- Customer Follow-ups
- Interaction Documentation
WORK EXPERIENCE
Experience built around ownership and follow-through.
Virtual Assistant
United Technologies
40+ meetings coordinated monthly across 5+ time zones100+ professional emails and business communications drafted20+ active tasks and deliverables tracked simultaneously95% on-time completion rate maintained1,000+ digital files and business documents reorganized50+ executive meetings supported with agendas, minutes and action items
Customer Service Representative
Corner Essentials
60–80 inquiries handled daily across email, live chat and social media95%+ customer satisfaction maintained95% of order-related issues resolved150+ returns, refunds and exchanges processed with 99% accuracy85% first-contact resolution across complex complaints2,000+ customer interactions maintained in CRM records
Freelance Executive & Administrative Support
Upwork
100% Job Success5.0 Client RatingClear CommunicatorSolution OrientedDetail Oriented
SELECTED WORK
Proof of the work,
not just a list of skills.
01 • EXECUTIVE SUPPORT
Inbox Management
Transforming a cluttered inbox into a structured system using labels, filters, prioritization, and an Inbox Zero approach.
GmailOutlookGoogle Workspace
02 • EXECUTIVE SUPPORT
Calendar & Scheduling
Coordinating meetings, time blocks, appointment availability, and time zones so schedules remain clear and manageable.
Google CalendarSchedulingTime Zones
03 • OPERATIONS
Project Coordination & Automation
Trello keeps responsibilities, due dates, and progress visible. Zapier connects Google Forms, HubSpot, Gmail, and Trello to reduce repetitive manual work and speed up follow-through.
TrelloZapierHubSpotGmail
04 • CUSTOMER SUPPORT
CRM & Customer Ticketing
Managing customer issues inside HubSpot with clear ticket tracking, prioritization, responses, and follow-up for faster resolution.
60–80 inquiries/day95%+ CSAT85% first-contact resolution
Document Organization
Structuring files into clear folders and categories for faster retrieval and easier ongoing management.
Data Entry & Tracking
Organizing spreadsheet data, applying formulas and validation, and reducing duplication and errors.
07 • TRAVEL COORDINATION
Executive International Travel Planning
Planned a cost-conscious executive trip while meeting requirements for cabin class, connections, preferred seating, airport restrictions, and budget.
≤ $1,500 target airfare1 max layoverPremium Economy
MY TOOLKIT
The tools behind
the support.
Google WorkspaceFreshdeskHubSpotZapierClickUpTrelloSlackExcelChatGPT
CERTIFICATIONS
Career Essentials in Administrative AssistanceMicrosoft & LinkedIn • 2026
Technical Support FundamentalsCoursera • 2025
Virtual AssistanceDigital Witch • 2025
SOCIAL PROOF
5.0 ★★★★★Client rating100%Job Success2Completed Upwork contracts
Clear CommunicatorSolution OrientedDetail Oriented
READY WHEN YOU ARE
Need reliable support
behind your big work?
Whether it's your inbox, calendar, customers, projects, travel, or the everyday operational work behind your business, I'm ready to take ownership of the details.